A Knowledge Transfer Partnership between York Hospitals NHS Trust and Manchester Business School is expected to produce substantial savings in patient transport - over £120K annually in contract costs and over £200K in ad-hoc transport.

Impacts

  • The KTP involved the preparation of detailed specifications to improve transport operations and provide potential cost savings, without compromising service quality
  • There is a reasonable expectation of achieving a 15 per cent decrease in contract costs - equating to annual savings in excess of £120k
  • A 50 per cent decrease in ad-hoc journeys is also expected, providing annual savings of over £200k
  • Savings of over 34 per cent were achieved during the KTP by reducing transport costs to a satellite renal unit
  • York Hospitals NHS Trust plans to use the specification developed as part of the KTP as the basis for tendering non-emergency patient transport services.

About the research

York Hospitals NHS Trust provides acute hospital services for approximately 350,000 people living in and around York and also a range of specialist services over a wider area of about 500,000 people in North Yorkshire. The Trust has an on-going need to ensure resources are used as effectively as possible. The KTP partnership helped improve performance in terms of efficiency, expenditure, service quality and patient experience.

The project included research into all current use of non-emergency transport, an analysis of the level and type of transport that should be provided – including an extensive consultation on issues such as legal obligations, demographics, activity trends, and feedback from patients and staff – and a scoping exercise to determine the transport service level that would support the Trust's activities.

KTP output helped improve performance in terms of efficiency, expenditure, service quality and patient experience. In implementing the recommendations, York Hospitals NHS Trust expects to reduce ad-hoc journeys, provide a more holistic service level and reduce its costs. In addition, enhanced flexibility should reduce delays in patient discharge and avoid unnecessary time in hospital.